Privacy Policy

Plumb Supply Ltd ("Plumb Supply", "we", "us", "our") is a company registered in England and Wales with registered office at Charter House, Norbury Street, Stockport, SK1 3SH. We are the data controller responsible for your personal data when you use our website or purchase goods from us.

We collect information you provide directly to us, including your name, billing and delivery address, email address, telephone number, payment details, trade account information, and any correspondence you send us. We also collect technical information automatically when you use our website, such as IP address, browser type, device information, pages visited and cookies.

We use your personal data to process and deliver your orders, manage your account, provide customer service, send order updates and important service communications, prevent fraud, comply with our legal obligations, and (where you have consented) send marketing communications about products and offers.

We rely on the following legal bases under the UK GDPR: performance of a contract (to fulfil your orders), legitimate interests (to operate and improve our business and prevent fraud), legal obligation (to comply with tax and accounting laws), and consent (for marketing communications and non-essential cookies).

We share your personal data with trusted third parties who help us run our business, including payment processors, delivery couriers, IT and hosting providers, marketing platforms and professional advisers. We require all third parties to respect the security of your data and to process it in accordance with the law. We may also disclose your information where required by law or to protect our rights.

Our website uses cookies and similar technologies to enable essential site functionality, remember your preferences, analyse site traffic and (with your consent) personalise advertising. You can manage your cookie preferences at any time through your browser settings.

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Order and invoice records are typically retained for at least six years in line with UK tax law.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent approved transfer mechanisms.

Under data protection law you have the right to access, correct, delete, restrict or object to our processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. All payment transactions are encrypted using industry-standard technology.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at sales@plumbsupply.co.uk or call 0330 043 4559.