How can we help?

You can order online 24/7, by phone on 0330 043 4559, or by email at sales@plumbsupply.co.uk. Trade account customers can also order through their dedicated account manager.

Yes — contact us as soon as possible. If your order hasn't been picked or dispatched we can amend quantities, swap items or cancel. Once goods are on the van we may need to treat it as a return.

Absolutely. For larger orders or ongoing projects request a quote and our trade team will put together bespoke pricing, scheduled deliveries and dedicated account support.

Yes — you'll receive an email confirmation immediately after ordering, followed by a dispatch notification with tracking details where applicable.

Standard UK mainland delivery is £6.95 and free on orders over £100 ex VAT. Heavy or palletised items, the Highlands, Islands and Northern Ireland are quoted separately at checkout.

We aim to dispatch in-stock items promptly, and delivery lead times are confirmed at checkout. Heavy goods, boilers and bathroom suites take a little longer. If you need materials for a specific date, call us on 0330 043 4559 before ordering.

Not at the moment — Plumb Supply is an online merchant, so every order is delivered direct to your home or site anywhere in the UK.

Yes, we deliver directly to building sites across the UK with timed slots and pre-call notifications available on request.

Unused stock can be returned within 30 days for a full refund. See our full Returns page for damaged-on-arrival, faulty and special-order rules.

Refunds are issued to the original payment method within 5 working days of us receiving and inspecting your return.

Sign for the delivery as 'unchecked' or 'damaged' and let us know within 24 hours. We'll arrange a free replacement or full refund straight away.

Trade accounts are available to plumbers, heating engineers, electricians, builders, developers, landlords and other trades. Apply online via our Open a Trade Account page.

Trade pricing across the range, VAT invoices, order history, saved lists and project quotations, with support from our trade team. Credit facilities may be available to eligible trade customers, subject to status and approval.

Cash accounts are activated within 24 hours. Credit accounts typically take 2–3 working days while we complete credit checks and reference your trade.

We accept all major credit and debit cards, Apple Pay, Google Pay, BACS and PayPal. Trade credit account customers pay on monthly statement.

Online prices are shown inclusive of VAT for retail customers. Trade account customers can switch to ex-VAT pricing when signed in.

Yes — if you find a like-for-like product cheaper from a UK competitor, send us the link and we'll do our best to match or beat it.

Every product we sell is genuine, sourced through authorised UK supply channels and covered by the manufacturer's standard warranty.

Yes — our team includes time-served plumbers and heating engineers. Call us on 0330 043 4559 or use our contact form and we'll help with sizing, compatibility and installation queries.

We stock spares for most major boiler, shower and bathroom brands. If you can't find the part you need online, contact us with the make, model and GC number and we'll source it for you.