Delivery information
How we deliver, what it costs and what to expect once your order is placed.
Delivery
Standard UK delivery
£6.95 to UK mainland addresses, and free on orders over £100 ex VAT.
Direct to site or home
Every order ships to the address you choose — no branch trip, no collection queue.
Bulky & palletised goods
Boilers, cylinders, suites and pallet quantities are quoted separately at checkout so you only pay the true carriage.
Trade account delivery
Account holders can schedule project deliveries and consolidate drops across a job.
Damaged on arrival?
Note visible damage when accepting the delivery where possible, then tell us promptly so we can assess the issue. Your statutory rights are unaffected.
Need a delivery date?
Call 0330 043 4559 (Mon–Fri 8am–5:30pm) and our team will confirm lead times before you order.
Delivery rates
| Service | Cost (ex VAT) | Coverage |
|---|---|---|
| Standard delivery | £6.95 | UK mainland |
| Orders over £100 ex VAT | Free | UK mainland |
| Heavy / palletised goods | Quoted at checkout | UK-wide |
| Highlands, Islands & Northern Ireland | Quoted at checkout | UK-wide |
Standard UK mainland delivery is £6.95 and free on orders over £100 ex VAT. Heavy or palletised items, the Highlands, Islands and Northern Ireland are quoted separately at checkout.